Unified communication

The 10 Best UCaaS Providers of 2023 for Businesses

Two developments stand out if you’re looking for a Unified Communications Solution for your company. The UCaaS industry is thriving, and all the major players agree that they provide the greatest service.

Choosing the best UCaaS supplier for your company’s needs takes work. How do you tell which of the numerous similar options will really fit your company’s needs? I need to figure out where to begin.

To help you better understand the variety of choices available and the most typical pitfalls to avoid, we dissected nine of the leading candidates.

Unified communications

Unified communications (UC) is a term used to describe a wide range of communication tools and technologies that are combined into one platform. It enables businesses to communicate more efficiently and cost-effectively by making it easier for employees to collaborate, share information, and access resources from any location. Techom System is an example of a unified communications system that provides businesses with the ability to integrate their communication tools into one platform. With this system, businesses can easily connect their voice calls, video conferencing, instant messaging, presence information, emailing, web conferencing and other applications into one unified experience. This enables them to reduce costs while increasing productivity and collaboration among their team members.

Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS) is an emerging technology that allows businesses to access unified communications and collaboration services over the Internet. Techom System is a leading provider of UCaaS solutions, offering a wide range of services such as voice, video, messaging, and conferencing. With its advanced features and scalability, Techom System provides businesses with the flexibility to easily manage their communications needs in one place. It also offers comprehensive security measures to ensure that all data shared through its platform remains secure and private. With Techom System’s UCaaS solutions, businesses can enjoy seamless communication between employees without having to worry about costly hardware or software investments.

List of the top 10 UCaaS providers for 2023

1. TOS: A sincerely unified communications solution created for the modern workplace

Even though we might be biased, listen to us.

TECHOM Systems (TOS) is becoming a leading cloud communications solutions provider. We are a prominent Unified Communications Services Provider in Melbourne and Australia. TOS has collaborations with some of the best companies in the industry.

TOS is built on the Google Cloud Platform, which gives it flexibility, reliability, and scalability. Need to add a VoIP user or phone number? You can do that right in your online account in just a few minutes.

We can help you at every step of your journey, such as when:

  • Help you come up with your plan and strategy, as well as things to think about when working with the Teams. Workshop on Getting a Child
  • Look into how to use different parts of Teams to improve collaboration in an existing Skype for Business infrastructure.
  • Learn how to deal with the complexities of interoperability requirements. You may be able to use Microsoft Teams to replace your Skype for the Business world completely.

TOS’s advanced support is available whenever you need it with Unified Communications. When a client uses a predetermined keyword, such as the name of a rival or anything else you configure. We use products from Yealink, Jabra, Commbox, Ubiquiti Networks, Ribbon Poly, Gigaset, Dialpad, Eclipse UC, CC4Teams, Clobba, and Microsoft as part of our Unified Communications Solutions and Services.

2. Microsoft Teams

Microsoft Teams is a UCaaS solution. This facilitates businesses to communicate with voice, video, and other tools for working together.

Because of its name, Microsoft Teams is a popular choice for businesses, but it does have its limits. Like some of the UCaaS providers on the list who didn’t start out in telephony. This is a hard part of the product to build out and takes time.

If a lot of your business communication happens over the phone, this could be a problem.

Note- There’s a reason direct routing integrations are so popular with Microsoft Teams, and so many of the UCaaS solutions on this list are focused on telephony.

3. Cisco Webex

Webex, known as Cisco Webex, is unified communication as a service (UCaaS) platform. Cisco Webex has collaborative capabilities, including video conferencing, chat, screen sharing, and meeting recordings.

Its price reflects its history as a video conferencing platform before its acquisition by Cisco. While it provides standard features like video conferencing and texting throughout its various pricing levels, phone calls are an additional expense.

This is not a good choice if your job requires frequent use of the telephone.

4. HubSpot

HubSpot’s all-in-one CRM solution integrates internal and external communication channels. HubSpot records emails, live chat, chatbot, and any other outbound customer and sales lead interactions.

HubSpot saves your company’s customer interactions. Marketing, sales, and customer service share each customer ticket functionality, allowing your employees to give the finest customer experience.

HubSpot’s UCaaS pricing options let small businesses develop and flourish. This is an all-in-one solution for organising and managing a company.

5. Fuze

Fuze is another UCaaS service that lets businesses communicate in the cloud. In Fuze, it doesn’t have unlimited calling like some other services on this list.

If you need phone calls for your sales or customer service teams, this option could cost you a lot.

6. GoToConnect

GoToConnect is a standard UCaaS service that’s smaller than RingCentral and 8×8. It has cloud telephony, SMS messaging, video calling, and a mobile app.

The cost of GoToConnect is high. It’s not because it has more features; the most inexpensive package is roughly twice as expensive.

7. Nextiva

Another name you might hear when looking for a UCaaS solution is Nextiva. But, like RingCentral, it also sells other companies’ software under its own name. In this case, it is selling both its UCaaS and CCaaS products again.

8. Zoom

A video conferencing company, Zoom, is adding phone calls and SMS.

Zoom is currently catching up in several phone capabilities compared to other UCaaS providers on our list who began with sophisticated phone systems (like call routing.)

Then there are its security difficulties and popularity as a target for hackers and other unwelcome visitors. Zoom’s UCaaS cost is similar to many other solutions on our list.

9. 8×8

Before cloud communications became commonplace, 8×8 was already a well-established UCaaS platform. Audio/video conferencing, short message service (SMS), and an automated receptionist are all present.

It’s not as current as best, but it’s popular and dependable Unified communications as Service among corporations (as it’s a public firm).

10. Vonage

Vonage provides minimal unified communications tools and focuses on home phone service. It’s pricey and doesn’t provide a free trial version. Video calls, conference calling, and text messaging are extra.

Facilitate business communications with the best UCaaS providers in the industry

The good news is that you have several choices for a corporate communications system. While there is no shortage of excellent choices, finding one that gives you all the sophisticated capabilities you need. TOS Australia’s Unified Communications Services and solutions let your business change how it communicates in a cloud-based setting.

You can count on TECHOM Systems to be reliable long into the future. We’ve covered you, from planning and strategy to deployment and maintenance, whether you’re just getting started or want to upgrade.

Go through the form on our “Contact Us” page right away and send us your questions about UC solutions.

You can call +61 3 9005 6868 or email hello@techomsystems.com.au to talk to a TOS expert anytime.

After all, your company’s phone system needs to expand (or accord) as needed.

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